• 0 Posts
  • 8 Comments
Joined 3 years ago
cake
Cake day: July 1st, 2023

help-circle
  • When shopping online, you have 14 days after receiving without having to specify any reason. In store it depends on if the customer had the chance to look at the product. If yes, there’s no requirement to accept intact and functional goods.
    In both cases you have 1 year where the manufacturer has to prove that the product was intact when you received it (e.g. it’s not a design/production defect).
    The customer then can choose if they want to have the product replaced, repaired, or returned. (Within limits, if the price of repairs are uneconomical or the product no longer exists, the seller can refuse)
    At least in Germany you then have 1 year where the customer has to prove that the defect existed at the time of sale, and there hasn’t been any “irregular or improper” use, for the seller to be forced to either repair, replace, or return the product.







  • Eh. I own a few old tools with manuals, and they actually have diagrams of the inner workings together with part numbers, some even have electrical diagrams with resistor values etc. All of the newer tools have a tiny useless “visit this website for more information” and 50% of the time it’s some bs about errors 1-10: restart device, 10-20 please contact a technician because opening the tool voids your warranty. I know dipshit, I don’t care about warranty cause I need the tool now or tomorrow, not in 3 months when you tell me it’s “unserviceable” or “uneconomical to repair” and I have to buy a new one.